Unplug the USB cable from the printer and computer if present.Once done, reinstall the printer drivers. Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address).Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4).Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.Type the IP address on your web browser to obtain the printer EWS page on your computer.Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.Let’s try assigning a static IP to try and fix this issue. Reconnect the power cord to the rear of the printer. Wait for 30 seconds, or until the router is fully on and readyġ0. Reconnect the power cord to the wireless router.ħ. Disconnect the power cord from the wireless router.Ħ. Disconnect the power cord from the rear of the printer.ģ. Press the Power button on the printer to turn it off.Ģ. Complete any tasks or downloads in progress before continuing.ġ. The following steps temporarily disconnect network and Internet connections and require restarting your computer. Hard reset on the printer, router, computer and other devices on the same network. In the meantime, let's try these steps here:įor Windows: HP Printers - Print Jobs Stuck in Print Queue (Windows) What is the Operating system installed on the PC? Windows or MacĪre you able to make a copy from the printer? To provide you with an accurate solution, I'll need a few more details: Don't worry as I have a few suggestions which should help you resolve this issue. As I understand you are having issues while printing from your HP Photosmart printer. Hi for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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